RESPOND is a community of buyers and sellers committed to providing quality service. Since 1999, over 2.5 million consumers have used RESPOND to find everything from catering to cosmetic surgery. Today, RESPOND covers more than 100 types of purchases, where consumers are matched to quality merchants who respond to their requests for information.
As active members of the RESPOND community, consumers access tools to make better informed decisions. For example, members can find local merchants and benefit by reading about the community’s experiences with these merchants. Members use Community tested procedures that define consumer requirements and automate the task of contacting selected merchants. In addition, RESPOND offers relevant content and articles across a breadth of products and services to further inform the purchasing decision.
Quality merchants have agreed to a RESPOND Code of Conduct. This requires merchants to provide timely and professional responses to member requests and provide outstanding service to RESPOND members. At the same time RESPOND asks consumers to be straightforward about their buying intentions by responding to merchant communications in a timely manner. The RESPOND community works because each party respects the time and expertise of the other members.